Deliveries & Returns
Spirit & Grace aim to dispatch all orders received by 1:00 pm on the same day, orders received after this point will be sent out the next working day.
In the lead up to Christmas, due to the volume of orders being placed daily, it may not always be possible to dispatch as quickly as desired.
All orders, however, will be sent out a maximum of 3 working days after they are placed. All orders are sent using either Royal Mail First Class, Signed For or the nominated courier DPD Local.
Delivery Charge Summary
Flat Rate Standard Delivery - £3.95
Standard Service for orders under £49.99. Orders to be fulfilled by Royal Mail, 1st Class – Signed For. Signature required
Next Day Delivery - £6.95
Optional Service for orders under £49.99. DPD Local will fulfil orders and a signature will be required. Orders must be received by 1:00 pm.
Orders delivered Monday to Friday only, orders placed after 1:00 pm on a Friday or over a weekend will be dispatched the next working day.
All orders over £49.99 are entitled to free delivery by Royal Mail, 1st Class – Signed For
Please allow 2-5 working days for delivery from the date you receive your order dispatch confirmation email, if you order still hasn't been received please contact us & we will endeavour to track down your parcel.
A signature will be required for all orders, therefore where possible, please ensure you use a delivery address where someone will be available to sign for the parcel, or if more convenient you can amend the delivery address during checkout to an alternative address. i.e. work-place.
I understand that sometimes you change your mind about a style, or you’re not loving the look when it arrives, and Spirit & Grace have no problem with that!
You can return any item you don’t love. Spirit & Grace just ask that: – items must be returned within 14 days of delivery.
Please email firstname.lastname@example.org to request a Returns Reference Code to include with your return. Items must be returned to unused, as received and in a re-saleable condition, with the original tags & packaging attached.
Returns, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense, therefore for your own protection Spirit & Grace recommend that you return any items via a trackable delivery service and to obtain a proof of postage.
Proof of postage alone is not proof of receipt. Spirit & Grace reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
Spirit & Grace aim to issue a refund within 2 working days of receiving a return and will send you an email to confirm when the refund has been issued.
Under the Consumer Rights Directive (CRD), amended June 2014, you are entitled to return an order for a full refund, providing you are returning your entire order and you have informed Spirit & Grace in writing within 14 working days of receiving it.
Please note, Spirit & Grace does not cover return postage. Return postage via an appropriate service as stated above is the responsibility of the buyer.